RETURN & EXCHANGE POLICY

RETURN & EXCHANGE POLICY
Company Name: Dien Aura
Website: dienaura.com

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HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN OR EXCHANGE?

At Dien Aura, we take great pride in the quality and craftsmanship of our products. However, our products are not eligible for return or exchange under any circumstances.
Exchange requests at DienAura.com are accepted only with an opening video of the package. No returns, only exchange with valid unboxing proof.

WHAT IF I RECEIVE A DAMAGED, DEFECTIVE, OR WRONG PRODUCT?

While we maintain strict quality control throughout our packaging and shipping process, in the rare event that you receive:

A damaged item

A defective product

An incorrect shipment

Or your order is incomplete

Please contact us within 24 hours of receiving your order.

Email us at: dien.aura7@gmail.com
(Please include clear pictures or video  of the item and your order details.)

We will investigate the issue and take appropriate action to ensure your satisfaction.